no return on open or damaged products
Return Policy
Thank you for shopping with Green Myst LLC. We value your business and want you to be fully satisfied with your purchase of Sparklitize®. Please review our return policy carefully before completing your order. By purchasing from our site, you agree to the terms outlined below.
Eligibility for Returns
. Returns must be initiated within 30 days of the original purchase date.
. Products must be in their original, unopened, and unused condition to be eligible for a refund (minus applicable restocking fees).
. To initiate a return, please contact our Customer Service team at info@greenmyst.biz / contact form to obtain a Return Authorization Number (RMA).
. Returns sent without prior authorization may not be accepted.
Return Shipping
. Customers are responsible for all return shipping costs.
. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
. Original shipping costs are non-refundable
Restocking Fees
. All approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.
. For products that have been opened or used, a restocking fee of up to 50% may apply, or a store credit may be issued instead of a refund.
Opened or Used Product Returns
Opened product returns will be carefully inspected upon receipt.
Refunds or credits for opened products will be determined based on:
. The condition of the product
. The amount of product used
. Whether the product is resellable in accordance with our quality standards
Opened product returns will be carefully inspected upon receipt.
Refunds or credits for opened products will be determined based on:
We reserve the right to deny refunds for products that are substantially used, tampered with, or show signs of misuse or contamination. In such cases, a partial store credit may be issued at our
discretion.
Refund Processing
. Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
. Approved refunds will be issued to the original method of payment within 7–10 business days, minus any applicable fees.
. If a store credit is issued, a credit code will be emailed to you for use on future purchases.
Non-Returnable Items
For health, safety, and regulatory reasons, the following items may not be eligible for return:
. Bulk orders
. Clearance or final-sale items
. Promotional bundles or special offers
This will be clearly stated on the product page where applicable.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery. We may request photos or the return of the defective item for inspection. In such cases, return shipping costs may be covered by Green Myst LLC.
Contact Us
If you have any questions about this policy or would like to start a return, please contact our Customer Service team at:
📧 info@greenmyst.biz
Or use our Contact Form to get in touch.